"Our Goal is To Make You Happy"
By purchasing from www.minimalome.com, you agree to the below policy.
SHIPPING METHODS, COSTS & DELIVERY TIMES
We provide you with two different shipping methods to choose from:
15-20 business days - for Standard Shipping*
10-12 business days - for Express Shipping*
*Bear in mind that we have at least 24-48 hours of processing time before the order is shipped. Processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Processing includes checking, packing, and sending your orders to the post-office.
After the order is shipped out and received by the carrier, we will update you with a tracking code with which you can follow your package and see the remaining shipping time. Please allow 24-48 hours for the tracking information to update.
** Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. In addition, due to COVID-19 shipping times may be extended.
In all cases, rest assured that your order is our priority and we'll be working hard on having it delivered to you as soon as possible.
SHIPPING ADDRESS CHANGES
If you would like to change the shipping address for your order, please contact us ASAP by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
Minimalome will not be held responsible for lost items if an incorrect shipping address was provided.
PACKAGES DAMAGED, LOST OR MISSING WHILE IN TRANSIT
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge, send you a full refund or issue a credit-voucher for you. The choice is yours!
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
BUYER PROTECTION / REFUND GUARANTEE
If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.
We believe that home decor shopping should be fun! If an item isn't a perfect match, you can claim refund within 10 days of delivery date. A refund will be issued at the original selling price. You can choose between a refund in store-credit or a refund to your original payment method.
To be eligible for a refund, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds, please send an email to email@example.com with your full name, order number, item description and the reason for your return. You can also contact us through the Contact Us page to initiate a refund.
- The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
- Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
- Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
For questions, support, problems, or warranty claims, please contact us by email at firstname.lastname@example.org.